TERMS AND CONDITIONS
APOF provides access to the www.apof.dk online store (the "Website") and sell our products to you, the subject, to the conditions set out on this page.
Please read these conditions carefully before using the Website.
These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop from us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" refer to APOF.
By using the Website, you agree to be bound by these terms and conditions. If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
COMPANY INFORMATION
This Website www.apof.dk is provided by:
APOF ApS · Charlottenlund Stationsplads 2 · 2920 Charlottenlund · Denmark · CVR -no 37858978
If you experience problems with your order on the Website or with the general use of the Website, please contact us customerservice@apof.dk
If you do not understand parts of the Terms and Conditions, we recommend that you contact us before you start shopping on the Website.
ORDERING
The Website is open 24 hours a day but may be closed due to maintenance services. We will attempt to limit the frequency and duration of any such maintenance down-time.
An order placed on a public holiday or during the weekend will be processed on the following business day. In an event of high volume of orders, delays up to 3 days may occur.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
Contracts can only be concluded on the Website. We do not process orders made through emails, letters or by phone.
Amongst other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error, stock error etc.
- We have reasons to believe that you are under the age of 18
POINT OF ENTERING CONTRACT
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "Complete Payment” and the receipt appears on your screen, you are bound by the contract of purchase and you will receive an email confirming your order.
Please contact us if you made a mistake while placing your order - we are ready to help you.
After the conclusion of the contract, the provisions on withdrawal apply, please read more under "Right of withdrawal".
LANGUAGE OF THE CONTRACT
This Contract may only be concluded in English.
MEASURING AGAINST FRAUD
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
PAYMENT
We use Clearhouse - Shopify, Apple Pay, Mobile Pay and Pay Pal as payments providers.
CVV (CREDIT CARD VERIFICATION NUMBER)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
PAYMENT PROCEDURE
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
PRICES AND DELIVERY
The listed prices for goods, delivery costs and other costs include taxes and value-added taxes for orders delivered within EU. Orders delivered outside EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country of destination. Costs relating to delivery, freight or postage may vary and are added to each order.
CURRENCY
The prices on the Website are shown in Euro, DKK and in local valutas where applicaple.
DELIVERY TERMS
Goods will be delivered to the delivery address specified in the order or to your nearest Parcel Shop. We only deliver to residential and business addresses - not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".
n.b. If you elect not to sign for your package (e.g. “leave in a safe place”), the risk passes to you at the point when you make this selection.
SEPARATE DELIVERIES
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries and you can ask to wait for a complete delivery. You will not be charged with additional delivery costs for separate deliveries.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 14 days after the goods was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good or 14 days after the last good was delivered to a carrier pick-up point selected by you at the time of ordering.
To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email).
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
When you return an item you need to fill out the return form which comes with your delivery and send an email to customerservice@apof.dk so we know something is on its way.
All costs associated with returning the goods are payable by you.
Returns should be sent to:
APOF ApS · Charlottenlund Stationsplads 2 · 2920 Charlottenlund · Denmark
NON-CONFORMING GOODS AND INCORRECT GOODS
If your goods are non-conforming or we have delivered the incorrect goods, please contact us within reasonable time after you discover the fault. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
In case of non-conforming goods or incorrect goods, you should return the goods and receive a refund of the purchase price and all delivery costs when we have processed the returned goods.
When contacting us, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.
UPDATING THE WEBSITE
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
FORCE MAJEURE
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
THE COMPLETENESS OF THE CONTRACT
These Terms and Conditions constitute the complete terms of the contract between us.
INVALIDITY
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
ASSIGNMENT
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions, you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
PRIVACY POLICY
We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.
RIGHT TO COMPLAIN
In case you wish to complain about goods purchased from us, please contact us. You can contact us by email or ordinary mail. You can find our contact information under "Company Information" above.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: https://ec.europa.eu/odr. When submitting the complaint, you must state our email address customerservice@apof.dk
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have to submit a complaint to the Consumer Complaints Board.
CHOICE OF LAW AND JURISDICTION
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.
COPY RIGHTS & LEGAL STATEMENT
www.apof.dk is the registered domain name of APOF
All content and compilation of such content included on the Website, such as text, graphics, logos, button icons, images and software is the property of APOF or its content suppliers and is protected by Danish, European and International copyright and database right laws.
All software used on this Website is the property of APOF, or our software suppliers and is protected by UK, European and International copyright laws.
You may not extract and/or re-utilize parts of the contents of the online store without APOF´s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilization of any substantial parts of this online store. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this online store.
Returns
APOF gladly accept returns. You have to return the item(s) no later than 14 days of the receipt of your parcel.
Please return your product(s) to:
APOF ApS
Charlottenlund Stationsplads 2
DK-2920 Charlottenlund
Returned products must be in their original condition, with all the original tags and packaging intact. We can only accept returns that are undamaged, and which have not been used, worn, washed, or altered in any way. If the items are not received in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
We will confirm we have received and processed the returns via email, within 14 business days.
We advise to return the package with at trackable track and trace number. You are responsible for the return expenses. For your protection, we recommend that you insure your package against loss and request a delivery confirmation. Please save your shipping receipt until you receive your refund.
Please note that we do not accept shipping of returns to pick up points. It must be distributed to the above address.
The refund will be paid back to the credit card used to pay for the order.
Exchange:
If you wish to exchange to different style, size or color, please return the original order as described above and place a new order. Refunds will be made via the original payment method.
Return Shipping Costs:
The return shipment cost must be paid by you, and is not covered by APOF ApS
For all countries outside EU local charges such as duties and/ or sales tax may apply. These charges are at your own expense, and we recommend you contact your local customs office for more information. APOF is not responsible for payment of any duties or custom charges and in case APOF receives a return package which has not been processed properly– the charges will be subtracted from your merchandise refund.
Damaged or faulty items
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: customerservice@apof.dk
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.
If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
Shipping to EU / NON – EU
Orders are sent from our APOF STUDIO with GLS, UPS or DHL. Items will be shipped out as soon as possible after we receive a verified payment.
Please allow 2 to 5 business days to receive your package. Note that we do not deliver to a PO Box. While we do everything within our power to ensure your order is dispatched and delivered on time, APOF ApS is not responsible for any late delivery or loss of orders due to circumstances beyond our control. All orders are subject to availability.
We offer free shipping within Denmark on orders of 1000 DKK and above. If you have any further enquiries regarding the shipping of your order, emails us at customerservice@apof.dk
Shipping Charges
For shipping charges, please view the APOF ApS shipping charge table that will appear when you place an order and indicate your address.
Insurance of delivery
APOF ApS insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
Payment
We accept card payments by Dankort, Visa/Dankort, Visa, Visa Electron, JCB, Maestro, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).
Prices
If your country is part of the European Union (EU), prices include VAT. Shipping costs will be added to your order.
Incoterms Non-EU Countries
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. APOF ApS ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your charges may be. If you do incur any such additional charges they must be paid by you for your package to clear customs. Please contact your local customs office for further information.
Duties and Taxes
Please note that all international deliveries may be subject to additional taxes and duties, and you will be responsible for these costs.
For countries outside EU local charges such as duties and/ or sales tax may apply. These charges are at your own expense, and we recommend you contact your local customs office for more information. APOF is not responsible for payment of any duties or custom charges and in case APOF receives a return package which has not been processed properly– the charges will be subtracted from your merchandise refund.
Please note that the duty and sales taxes are non-refundable through APOF ApS.
Duties and Taxes - Norway
APOF ApS is VOEC registered. Orders with value that does not exceed NOK 3000 (excl. shipping) will not be charged additional VAT when entering Norway.
If the value exceeds NOK 3000, - the customer, must pay any additional VAT on the shipment when entering Norway.
Collecting Orders
All orders are shipped with a freight forwarder. Orders can be tracked via freight forwarder's website. Once the parcel has been shipped, you will receive an e-mail with a tracking number.
Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.
Uncollected items
Shipping costs will not be refunded for uncollected or rejected items. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your merchandise refund.
Disclaimer of liability
We do not guarantee that all the items available at the APOF ApS web shop are in stock at the time of your order.
APOF ApS cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to- date. APOF ApS may at any time change the content of the site.
Though APOF ApS strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where APOF ApS act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
APOF ApS cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. APOF ApS cannot guarantee a problem-free uninterrupted and secure access to the site.
We cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. This depends partly on the color settings of your computer and monitor.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law APOF ApS and its suppliers and content providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect APOF ApS ́s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Copyright
Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by APOF ApS.
For press inquiries, please contact us at customerservice@apof.dk
Security
APOF ApS use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.
For security reasons, we do not store any payment information in our database.
Force Majeure
In case of Force Majeur, APOF ApS obligations are procrastinated. The contract between you and APOF ApS can in such cases be partially or fully terminated by yourself or by APOF ApS. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
APOF ApS will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as possible.
Governing Law
These terms of use are construed in accordance with Danish law and you agree that the Danish courts will have exclusive jurisdiction for any dispute under this agreement.
The laws of your country may be different from the laws in Denmark and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website. APOF ApS reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Violation of the site may be subject to prosecution.
Complaints
You are always welcome to contact us if you have any question regarding, the products your order of wish to make a complaint to our customer service.
We will answer as soon as possible.
Contact:
Mail: customerservice@apof.dk Phone +45 60572296