Please read these conditions carefully before using the Website.
These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop from us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" refer to APOF.
By using the Website, you agree to be bound by these terms and conditions. If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
This Website www.apof.dk is provided by:
APOF ApS · Charlottenlund Stationsplads 2 · 2920 Charlottenlund · Denmark · CVR -no 37858978
If you experience problems with your order on the Website or with the general use of the Website, please contact us firstname.lastname@example.org
If you do not understand parts of the Terms and Conditions, we recommend that you contact us before you start shopping on the Website.
The Website is open 24 hours a day but may be closed due to maintenance services. We will attempt to limit the frequency and duration of any such maintenance down-time.
An order placed on a public holiday or during the weekend will be processed on the following business day. In an event of high volume of orders, delays up to 3 days may occur.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
Contracts can only be concluded on the Website. We do not process orders made through emails, letters or by phone.
Amongst other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error etc.
- We have reasons to believe that you are under the age of 18
POINT OF ENTERING CONTRACT
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "Complete Payment” and the receipt appears on your screen, you are bound by the contract of purchase and you will receive an email confirming your order.
Please contact us if you made a mistake while placing your order - we are ready to help you.
After the conclusion of the contract, the provisions on withdrawal apply, please read more under "Right of withdrawal".
LANGUAGE OF THE CONTRACT
This Contract may only be concluded in English.
MEASURING AGAINST FRAUD
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
We use Clearhouse - Shopify, Apple Pay, Mobile Pay and Pay Pal as payments providers.
CVV (CREDIT CARD VERIFICATION NUMBER)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
PRICES AND DELIVERY
The listed prices for goods, delivery costs and other costs include taxes and value-added taxes for orders delivered within EU. Orders delivered outside EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country of destination. Costs relating to delivery, freight or postage may vary and are added to each order.
The prices on the Website are shown in Euro and DKK.
We, primarily, deliver with the carriers, GLS, UPS and DHL.
Goods will be delivered to the delivery address specified in the order or to your nearest Parcel Shop. We only deliver to residential and business addresses - not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".
n.b. If you elect not to sign for your package (e.g. “leave in a safe place”), the risk passes to you at the point when you make this selection.
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries and you can ask to wait for a complete delivery. You will not be charged with additional delivery costs for separate deliveries.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 14 days after the goods was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good or 14 days after the last good was delivered to a carrier pick-up point selected by you at the time of ordering.
To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email).
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
When you return an item you need to fill out the return form which comes with your delivery and send an email to email@example.com so we know something is on its way.
All costs associated with returning the goods are payable by you.
Returns should be sent to:
APOF ApS · Charlottenlund Stationsplads 2 · 2920 Charlottenlund · Denmark
NON-CONFORMING GOODS AND INCORRECT GOODS
If your goods are non-conforming or we have delivered the incorrect goods, please contact us within reasonable time after you discover the fault. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
In case of non-conforming goods or incorrect goods, you should return the goods and receive a refund of the purchase price and all delivery costs when we have processed the returned goods.
When contacting us, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.
UPDATING THE WEBSITE
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
THE COMPLETENESS OF THE CONTRACT
These Terms and Conditions constitute the complete terms of the contract between us.
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions, you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
RIGHT TO COMPLAIN
In case you wish to complain about goods purchased from us, please contact us. You can contact us by email or ordinary mail. You can find our contact information under "Company Information" above.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: https://ec.europa.eu/odr. When submitting the complaint, you must state our email address firstname.lastname@example.org
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have to submit a complaint to the Consumer Complaints Board.
CHOICE OF LAW AND JURISDICTION
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.
COPY RIGHTS & LEGAL STATEMENT
www.apof.dk is the registered domain name of APOF
All content and compilation of such content included on the Website, such as text, graphics, logos, button icons, images and software is the property of APOF or its content suppliers and is protected by Danish, European and International copyright and database right laws.
All software used on this Website is the property of APOF, or our software suppliers and is protected by UK, European and International copyright laws.
You may not extract and/or re-utilize parts of the contents of the online store without APOF´s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilization of any substantial parts of this online store. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this online store.
Returns & Exchanges
At APOF we gladly accept returns. You must return your online purchase within 14 days of receiving the merchandise in accordance with Danish law. We do not offer exchanges. If you need a different size or color, please place a new order.
When you return your purchase, the product(s) must be in the same condition, as when you received it. We do not accept items that have been worn, altered, or washed. The purchase should be returned in its original or other type of outer packaging to avoid damage. If the product has been handled in a way that goes beyond the necessary measures to determine the functionality and features of the product, the purchase amount will be reduced partly according to Danish law. The costs of return are at the customer’s own expense.
Write an email to email@example.com so we know something is on the way.
When returning your parcel, please enclose the attached invoice and a filled-out return form. Please keep your postage receipt as proof that the package was sent. We advise to return the package with a trackable track and trace and never to a parcel shop or pick-up point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer. Please note that the parcel must be sent to the stated address with distribution.
You will receive your refund within 14 days after we receive the notification. The refund will be paid back to the credit card used to pay for the order. However, the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
We will answer as soon as possible.